What is the tables name in which CSAT survey response gets captured

[VIKAS MISHRA]

Whenever we resolve one incident then one CSAT email triggers to user, and when user select any emoji and add one remark also, so i want to know in which serviocenow table does this response gets captured so that i can utilse it for reporting purpose

[Karan Chhabra6]

Hi @VIKAS MISHRA ,

Please refer to the solution provided in this thread:

https://www.servicenow.com/community/developer-forum/odbc-where-is-customer-satisfaction-survey-resu...

If my answer has helped with your question, please mark it as correct and helpful

Thanks!

[Manmohan K]

Hi @VIKAS MISHRA 

Survey responses are stored in the Metric Result [asmt_metric_result] table and display the recipients' answers to each question in a category.

To view general results, navigate to Survey > Survey Responses