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What is the trigger for this event

vidhya_mouli
Tera Sage

‎11-14-2023 04:07 AM - edited ‎11-14-2023 04:09 AM

Is there a way to find out what triggers this event? I have two events getting triggered and not sure what causes it.

 

Screenshot from Event log.

vidhya_mouli_1-1699963625081.png

 

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2 REPLIES 2

Ankur Bawiskar
Tera Patron
Tera Patron

‎11-14-2023 04:26 AM

@vidhya_mouli 

please open that email log record and see which notification is triggering it

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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vidhya_mouli
Tera Sage
In response to Ankur Bawiskar

‎11-14-2023 06:03 AM

Sorry I worded my question wrong. The email notification is getting triggered twice because of the notification condition which says Active changes to false. When I change the state of the RITM to Closed complete/closed skipped/closed incomplete, this happens. I am not sure which BR is causing this to happen twice. Any suggestions?
History of the record.

vidhya_mouli_1-1699970593532.png

 

 

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