What is the trigger for this event
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11-14-2023 04:07 AM - edited 11-14-2023 04:09 AM
Is there a way to find out what triggers this event? I have two events getting triggered and not sure what causes it.
Screenshot from Event log.
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11-14-2023 04:26 AM
please open that email log record and see which notification is triggering it
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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11-14-2023 06:03 AM
Sorry I worded my question wrong. The email notification is getting triggered twice because of the notification condition which says Active changes to false. When I change the state of the RITM to Closed complete/closed skipped/closed incomplete, this happens. I am not sure which BR is causing this to happen twice. Any suggestions?
History of the record.