What is the user mean Admin or System where I can see them in CMDB table updated by

Shree14 · ‎03-14-2024

Hi Experts,

Could any one know what does the user Admin or System mean in in Servicenow Tables.

I can see few CI records in cmdb Table updated by these users.

Thanks,

Shree

Maddysunil · ‎03-14-2024

In ServiceNow, the user "Admin" typically refers to the default administrator account created during the initial setup of the instance. This account typically has elevated privileges and is used for system administration tasks such as configuring the instance, managing users, and performing system-wide changes.

Similarly, the user "System" typically refers to automated system processes or actions performed by the ServiceNow platform itself. These actions might include automated updates, background processes, or integrations with other systems.

When you see records in ServiceNow tables, such as CI (Configuration Item) records in the cmdb_ci table, updated by these users, it usually means that either an administrator or an automated process triggered the updates. This could be due to various reasons such as manual configuration changes made by an administrator or automated updates triggered by scheduled jobs, workflows, or integrations.

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Thanks

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Community Alums · ‎03-14-2024

Hi @Shree14 ,

Admin is your local admin role for your instances.

System is a system role used by ServiceNow.

Example : in asset table if admin is there you can assume they might have configured discovery schedules to run as admin so when any change happens to CI then it will reflect in Asset table as well. Also there might be some scheduled jobs related to asset table which will be running on daily or weekly basis so when this scheduled job is ran it will update the records as system/admin.

Jaspal Singh · ‎03-14-2024

Hi Shree,

This qualifies to be a case we some rule or some scheduled job is updating the records. Most probably check for all BRs for CI table and Scheduled job once to understand the action responsible.

Sohail Khilji · ‎03-14-2024

Hi @Shree14

happy to help !

Could any one know what does the user Admin or System mean in in Servicenow Tables.

In servicenow ''admin'' user is on of the top previlaged user role/user who can access anything in servicenow. The name ''admin'' itself days that he is a administrator...

I can see few CI records in cmdb Table updated by these users.

from navigator type > cmdb_ci.LIST , this will open a list view of all the ci records.

Click on the filter icon on the header and include a condition as ''updated by'' is ''admin''.

Run the filter.

You will end up with list of record which are updated by admin user.

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Anand Kumar P · ‎03-14-2024

Hi @Shree14 ,

Admin is your local admin role for your instances. ServiceNow has Admin role too.

System is a system role used by ServiceNow.

Guest is someone who sends an inbound email, and they are not found in the user list. If configured, they use a guest role and are added to you user table.

Glide.maint accounts are used by ServiceNow, just at they have the "maint" role.

Mark it as helpful and solution proposed if it serves your purpose.
Thanks,
Anand