Hi @Vivek Prakash ,
This is a query at the table level for the CSM agents.
Instead using the extension point and the BR behind... I prefer to use the query rule way it's very simple for the Admin/(users) to control the read access to the CSM application.
You can use the Query rule module for controlling the access for CSM application :
- set the value of the property to true :sn_cs_queryrules.use_query_rules
- Go to the table or module (Query rule) : sn_query_rule
- Find the line with roles ="sn_customerservice.customer"
- Update the line by adding the filter : u_visible_to_custome = true.
