what role is required to create SLAs in ServiceNow? Can someone create SLA's other than admin role?

salehjee
Kilo Contributor

‎04-11-2016 07:29 PM

what role is required to create SLAs in ServiceNow? Can someone create SLA's other than admin role?

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Patrick DeCarl1
ServiceNow Employee
ServiceNow Employee

‎04-11-2016 07:50 PM

If you only have ITSM apps deployed then admin(only) role is require to create new sla definitions. However, if you activate any of the Service Management app's like HR, or field service and etc, then each app will have their own admin role that will have create rights to SLA.