What to do with ServiceNow IDs of members who no longer use Now Support.

[M_Tomy]

Dear Expert.

Tell us about it.

The member who managed our contract instance transferred to another department and we took the following actions some time ago.

 What we did.
Set the member of Hi support inactive, although he had been granted administrator privileges in the Now support settings screen.

Question.

The member is no longer the administrator of the contract instance, but he wants to continue to use his ServiceNow ID to ask questions in the Now community in his new department.
Question below.
(1) Can the same ServiceNow ID be used even if it is deactivated on the Now Support side?

   (ex.)Now Community, Now Learning, etc.
(2) What should I do if I cannot use the ServiceNow ID if I deactivate it on Now support?
I am not in charge of the contract instance and I don't want the Now Support feature to be used.

Best regards.

[Ravi Chandra_K]

Hello @M_Tomy 

Same account can be used for Now Community and Nowlearning even if Now Support access is disabled.

The access to Now support depends on roles like ns_admin. Please create a case to ServiceNow to get those roles removed, so that user cannot create cases in Now Support.

Please mark the answer as helpful and correct if helped.

Kind Regards,

Ravi Chandra 

[M_Tomy]

@Ravi Chandra_K 

Noted!
I will make a case to support and request them to do so.

Thank you very much.

[anubhavkapoor76]

@M_Tomy They can still use NL and community.

To revoke an access for Now Support, follow the below steps:

1. Navigate to https://support.servicenow.com/now
2. Click Manage Accounts > Users List
   
3. Click on the Action menu in front of the user and select "Update role(s)"
4. A popup with current and available roles shows up. Made the required changes and click on "Submit"
5. Alternatively, you can view the user's profile and use the button "Update or add responsibility" to make the required changes which would open the same popup as above.