When a task is Closed incomplete a new catalog task should be created

[Tamilvanan T]

We have a requirement that if a task is closed incomplete and then a new task should be created and assigned based on the assignment group provided in the work notes or comments. 

Kindly let us know is there way to achieve this..

Thank you

[Dr Atul G- LNG]

Hi @Tamilvanan T 

Reading the work notes and then assigning the group seems cumbersome. A better approach would be to create a new variable, display it only in the SCTASK, and make it mandatory when the task state is set to "Incomplete." This variable can then be used in the flow to create a new task, streamlining the process.

[Muhammad 1]

@Tami 

Handle this scenario with Flow Designer because it provides a flexible and no-code/low-code solution.

Flow Designer in ServiceNow allows you to:

1. Monitor Catalog Tasks: You can trigger a flow when a catalog task is updated.
2. Evaluate Conditions: Use a condition to check if the task is closed with the state "Incomplete."
3. Automate Task Creation: Automatically create a new catalog task when the conditions are met

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards
Muhammad

[Ankur Bawiskar]

@Tamilvanan T 

why would someone mention assignment group in work notes or comments to be used for next task?

Whoever is marking that task as Closed incomplete, create a new task in the same user's session and take that user to newly created task and then they can set the group on new task

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@Tamilvanan T 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.