When an approval request is rejected, how can I get the reject comments in the activities log? I have added approval history and it still does not post. It is posting in my Developers account but not in my production. Is there another setting that

[Kathi]

When an approval request is rejected, I'm trying to get the comments to post in the activities log.  It is posting that the request was rejected but not including the comments.  I included the Approval History in the activity filter and it still no luck.  The comments are posting when I test in my Developers Instance but not in my production.  Is there another setting I am missing that needs to be turned on / Activated?

[Rajesh Mushke]

Hey Kathi,

make sure it should be available in activity history like below screenshot.

if you didn't see the comments field as per the screen shot. click configure available fields and then add comments filed from let slush bucket to right bucket.

Let me know if you need more help

Thanks,

Rajashekhar Mushke

Community Leader

[Kathi]

This is what I have selected.  I have these same options selected in My Developers instance and the reject comments post.  Is there another place I can look for a setting that may be preventing the reject comments from posting?   Thank you.

[Rajesh Mushke]

Hey Kathi, If you don't want to post comments in activity logs, you need to remove (comments) it from available fileds. Thanks, Rajashekhar Mushke Community Leader

[asifnoor]

Hi,

Check if you have selected the following fields for display in the activity log

Comments and work notes

Mark the comment as a correct answer and helpful if it helps.

[Kathi]

When an Approval request is rejected I still cannot get the comments to post in the activity field.  I'm not sure what else I can add from the slushbucket to get the comments to post.  Is there another setting, maybe a system setting, that could be preventing the approval rejection comments from posting in the comments? Thank you.