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12-23-2019 12:30 PM
When an approval request is rejected, I'm trying to get the comments to post in the activities log. It is posting that the request was rejected but not including the comments. I included the Approval History in the activity filter and it still no luck. The comments are posting when I test in my Developers Instance but not in my production. Is there another setting I am missing that needs to be turned on / Activated?
Solved! Go to Solution.
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01-03-2020 11:10 AM
You may have a Business Rule on the Approval [sysapproval_approver] table that copies the comments from the Approval record to your RITM record. See if you can compare the list of Business Rules in your developer instance with your production instance to see if there is an additional Business Rule on your developer instance that is not there in production. You would have to capture that business Rule in an Update set, then commit it to your production instance.
Let us know if this is where the discrepancy resides.
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12-30-2019 11:32 AM
In prod, check if additional comments and work notes are separated or they are shown as one.
Mark the comment as a correct answer and helpful if it helps.
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12-30-2019 12:28 PM
I have the same settings in my Prod instance as I do in my Developers Instance. The reject comments will post in my Developers instance but not Prod.
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12-30-2019 11:17 PM
Thats very strange. May be we can debug if you have webex or skype.
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01-03-2020 06:01 AM
Thank you but I do not have Skype or Webex yet. Could there be a system level setting that I am overlooking that may be preventing the approval rejection comments from posting?
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01-03-2020 06:39 AM
Looking at this thread it is unclear where you want the Activity log to show. Since your screen shot has Assigned to and Assignment group in it, I have to ask which record you expect the Activity log to show. Is this the Approval record, or something else?
My guess is that you want approval comments to appear on the record that you are approving against. Please clarify so we can narrow our solution accordingly.
