When an KB article is about to expire it triggers a notification using event and now along with notification a normal task tickets is required assigned with all the KB article data.

[sonalin]

Hi All,

We have a requirement when a KB article notification is triggered at the same time with the same data a task record is to be created for auditing the article details.

I was thinking to have a script action approach to create the task data following the event "kb.article.expiry.warning", however I have never worked on a script action before. I am not sure how to create that script action.

Could you please guide me with an approach for creating an auto task when an article is about to expire how to get all its data on the task.

Is there a way to achieve this using a Flow Designer? 

Hoping for some suggestions for the same.

Thanks,

Sonali.

[sonalin · Accepted solution]

A new scripted Schedule Job was created. We didn't played around the OOB notifications.