When any user is creating a bug in ADO from Servicenow,It is being created under my name by default.

mansigoel
Tera Contributor

Hi,

The integration with ADO to SN is working fine and properly.

Only thing in which I am facing issue is that everytime when any user creates an incident and it matches the mapping conditions - the bug is being created in ADO but it is always under my name. I am not able to figure out where to change the configuration. Any updates done on the incident are coming under my name. 

mansigoel_0-1719214070499.png

 

Please help in this case. 

 

5 REPLIES 5

akhila13
Tera Expert

@mansigoel Did  you got a solution for this?