when I create incident its showing Unique Key violation detected by database (Duplicate entry '3f3f2a304f002300ac25224f9310c75a' for key 'PRIMARY') how to reslove this

chaitanya kuma2
Giga Contributor

when I create incident its showing Unique Key violation detected by database (Duplicate entry '3f3f2a304f002300ac25224f9310c75a' for key 'PRIMARY') how to reslove this

1 ACCEPTED SOLUTION

Shishir Srivast
Mega Sage

This message indicates that you are trying to create a record with the same sys_id as another record. please check at your business rule. That error generally pop-up when you have "current.update() " in your before Business Rule.

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1 REPLY 1

Shishir Srivast
Mega Sage

This message indicates that you are trying to create a record with the same sys_id as another record. please check at your business rule. That error generally pop-up when you have "current.update() " in your before Business Rule.