When I look at a case, it shows that I updated the case when I didnt change anything on form.
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4 weeks ago
When I look at a case, in Updated by field it reflects my name, however I did not even save or updated anything.
Is this the usual behaviour in HR cases ? Can anybody tell what could be the reason/issue ?
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4 weeks ago - last edited 4 weeks ago
@Ankur Bawiskar Yes I checked, sys_mod_count remains same.
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3 weeks ago
it means the record is not getting updated.
how are you verifying that record is updated with your ID?
you are checking sys_updated_by?
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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3 weeks ago
@Ankur Bawiskar actually this issue is reported by a user ..when we checked in list view it shows the his name in updated by however i did not see any field changes by him.
