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When I look at a case, it shows that I updated the case when I didnt change anything on form.

Mishu
Tera Expert

‎10-14-2025 06:19 AM

When I look at a case, in Updated by field it reflects my name, however I did not even save or updated anything.
Is this the usual behaviour in HR cases ? Can anybody tell what could be the reason/issue ?

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7 REPLIES 7

Mishu
Tera Expert
In response to Ankur Bawiskar

‎10-15-2025 07:07 AM - edited ‎10-15-2025 07:11 AM

@Ankur Bawiskar  Yes I checked, sys_mod_count remains same.

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Ankur Bawiskar
Tera Patron
Tera Patron
In response to Mishu

‎10-15-2025 08:24 AM

@Mishu 

it means the record is not getting updated.

how are you verifying that record is updated with your ID?

you are checking sys_updated_by?

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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Mishu
Tera Expert
In response to Ankur Bawiskar

‎10-15-2025 08:28 AM

@Ankur Bawiskar  actually this issue is reported by a user ..when we checked in list view it shows the his name in updated by however i did not see any field changes by him.

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