When i search for catalog items in the esc portal, it is showing catalog item record as suggestions

[kiran115]

When I search for a catalog item, it shows a suggested item, and if I select it, it opens the Maintain Item Catalog Item record. How do I disable this?
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[Sharan Ellendul]

Hi @kiran115 

Did you find any solution for this?

[PradeepAdiga]

This is because of the part in the URL that says "id=form", this should say "id=sc_cat_item". To change this behavior, check the Search Result Action. 

Navigate to: Service Portal > AI Search > Search Results Action. Filter the list based on the portal you are using, then find the 'Catalog' result configuration. On the form, ensure the correct Service Portal, Portal Page, and Action Name are populated. 

table name : sp_ai_search_results_action_config