when i was raise inbound action its not populating cmdb_ci value in incident level
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01-16-2024 08:56 AM
Hi Team,
subject - backend fail
body - *name - snow
*status-failed
*client : dell
when i was copy body and send email , but value is not picking in client value to incident level cmdb_ci
can you please help me inbound action script .
Regards,
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01-16-2024 09:01 AM
Hi @sriram3
As CI is a reference field and in the email the value must be same as per ServiceNow. So please make sure it is correct spelling and value must exist in CMDB
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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01-16-2024 09:21 AM
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01-16-2024 10:00 AM
and how you are finding CI value in email?
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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