When iam trying login to servicenow its showing logout successful what is the problem pls help me how to login in to my instace?

[k chaitanya kum]

When iam trying to login its showing the logout successful why its happening? 

[Alikutty A]

Hi,

Your account would have been locked out in the user profile. Is this a developer account?

[achacko]

Hi Chaitanya

It can be the SSO issue ,try logging in using the admin account  https://xxxx.service-now.com/login .

Regards

Anil

[Simon Christens · Accepted solution]

I have seen this when SSO uses email adress because email is not unique in service now.

If there are 2 users in ServiceNow with the same email adress and SSO uses email and not user id (samAccountName) then you will get logout page

[k chaitanya kum]

Its correct but in my company every user is login with user id not using email and we are using SSO there is any solution?