When submitting a request, an error message occurs.

BoHyun Jung
Mega Sage

‎05-28-2024 01:02 AM - edited ‎12-10-2024 10:47 PM

 

 

 

How can I submit a request without an error message?

 

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3 REPLIES 3

Deepak Shaerma
Kilo Sage

‎05-28-2024 01:20 AM

Hi @BoHyun Jung 

 1. Check System Logs
- Navigate to System Logs > All.
- Look for any errors or warnings that occurred around the time you tried to submit the request.
- Common errors might include invalid data, missing fields, or script errors.
2. Review Scripted Components
- If there are any script includes, business rules, or client scripts associated with the catalog item, review them for potential issues.
- Verify that all these scripts are functioning correctly and not throwing any errors.
- Ensure there are no syntax errors in the scripts.

Please Mark this Helpful and Accepted Solution. If this Helps you to understand. This will help both the community and me..
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Thanks & Regards
Deepak Sharma 



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Anurag Tripathi
Mega Patron
Mega Patron

‎05-28-2024 01:37 AM

Hi,

I'd start here

  • Check if there is any on submit client  scripts that may be returning false
  • Check if there is Any Insert BR that might be the culprit 
-Anurag
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Service_RNow
Mega Sage

‎05-28-2024 02:09 AM

Hi @BoHyun Jung 

Not sure exactly what is going wrong in your scenario but you can refer the below links which might help you to resolve your query.

 

To identify the issue related to "something went wrong and your request could not be submitted please contact your system administrator"

To identify the issue related to "There is a JavaScript error in your browser console":

 

Let me know your views on this and Mark 

RamSingh_0-1716887304292.png

 

Correct if this solves your query and also mark 

RamSingh_1-1716887304294.png

 

Helpful if you find my response worthy based on the impact.

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