Hi Team,
Iam facing issue, when user is locked out info message is not working when iam using custom script action in servicenow
Below is the script i have used and created system property, logs are working but iam not getting info message, please help me.
var maxUnlockAttempts = gs.getProperty("STLA.user.max_unlock_attempt", 4);
var grUser = new GlideRecord("sys_user");
grUser.addQuery("user_name", event.parm1.toString());
grUser.query();
if (grUser.next()) {
grUser.failed_attempts += 1;
if (grUser.failed_attempts > maxUnlockAttempts) {
gs.log("User " + event.parm1 + " locked out due to too many invalid login attempts");
gs.addInfoMessage("Account is locked due too many invalid attempts.");
grUser.locked_out = true;
grUser.update();
} else {
grUser.update();
}
}
