Whenever I create Incident - Record not found error

[prabhmeet]

Hi , I am using developer instance of Jakarta and I get an error as Record not Found whenever I create new incident.

Please find attached the screen shot.

When I submit or save it, it moves to another window which shows record not found. 

Please help me with why this is happening.

[Liyakhat]

Hello ,

Please check below lnks might be helpful

https://community.servicenow.com/community?id=community_question&sys_id=fb7d032ddb9cdbc01dcaf3231f961914

https://community.servicenow.com/community?id=community_question&sys_id=f74f4fe1dbdcdbc01dcaf3231f96197c

https://community.servicenow.com/community?id=community_question&sys_id=0348cbaddb1cdbc01dcaf3231f961907

[prabhmeet]

these are not helping as these have a different case, in my case when i create a new incident, it is showing record not found and not displaying it in the incident table.

[Veer MS]

Hi,

PFA.

Just import this XML in your private instance.

For more info follow the below link:

https://community.servicenow.com/community?id=community_question&sys_id=fb7d032ddb9cdbc01dcaf3231f961914

Mark it as correct/helpful if this helps.

Thanks

Veer

[prabhmeet]

this is not helping i tried it, in my case when i create a new incident, it is showing record not found and not displaying it in the incident table.