Whenever I put a SIP link into an Icon Link widget URL field, ServiceNow adds 'unsafe:' in front of the URL, thus rendering this link useless.

[tchaikin]

I'm trying to add a SIP link to an Icon Link widget on Service Portal in order to initiate a chat with our Service Desk via Skype for Business.   The URL I put in is sip:address@company.com.   When SNOW renders it on the Portal, the link comes up as unsafe:sip:address@company.com and therefore does not work.   Any ideas on how to solve this?

[tchaikin]

Nathan's solution worked for me. Check out his link: https://serviceportal.io/avoid-unsafe-prefix-links/

[josmad]

Hi tchaikin,

Thanks for your response.

I'm in initial stage of widget development, kindly guide me how to create widget to connect to Skype for business when clicks on the widget.

Thanks! 

[tchaikin]

We used the out of the box Icon Link widget, with type "URL" and put the Skype link in the URL field.

[josmad]

Hi Tchaikin,

I have tried to give SIP in URL of widget, unfortunately it is not working. Kindly help me on how can I give SIP in URL

Thanks! 

[tchaikin]

That's where Nathan's solution comes in. Please follow the instructions he's laid out here: https://serviceportal.io/avoid-unsafe-prefix-links/

And add |sip after 'skype' in the parentheses in the script.