Whenever I put a SIP link into an Icon Link widget URL field, ServiceNow adds 'unsafe:' in front of the URL, thus rendering this link useless.

[tchaikin]

I'm trying to add a SIP link to an Icon Link widget on Service Portal in order to initiate a chat with our Service Desk via Skype for Business.   The URL I put in is sip:address@company.com.   When SNOW renders it on the Portal, the link comes up as unsafe:sip:address@company.com and therefore does not work.   Any ideas on how to solve this?

[Yoshita]

Hi,

I am trying to add it in the ticket conversations widget, it worked for me- there by breaking the header widget which shows unsafe for both desktop and mobile. There is no Documentation regarding that so wanted to know any suggestions on that.

Regards,

Yoshita.

[tchaikin]

Hi Yoshita,

I'm not sure what your question is, but I would suggest creating a new thread in Community so your question can get the attention it deserves. Your reply buried this far down in a thread which is marked as answered is not going to get many views.