Where can i see the Transaction logs of the SMS notifications being sent from ServiceNow?

Rajat Singhal1
Tera Contributor

‎02-13-2020 09:29 AM

Our Instance is Integrated with Aerialink ServiceProvider for SMS notification. recently we are facing an issue where the SMS are not getting sent to Destination even though it has been Triggered from ServiceNow. I checked with Aeriliank they are asking for Aerilaink GUID for particular transaction. Does anyone have any idea where i can find that.

I checked in emails logs there it is not there.

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Chaitanya Redd5
Tera Guru

‎02-13-2020 09:35 AM

Hi Rajat,

You can check the sms notification log in Email Logs, The Notification Type will be "SMS" where as for emails, Notification type is "SMTP".

You can refer to the below thread:

https://community.servicenow.com/community?id=community_question&sys_id=b19eb665db58dbc01dcaf3231f96...

Kindly mark my answer as Correct and Helpful based on the impact.

Regards,

Chaitanya

 

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