Where is the event trigger found?

ServiceNowSteve
Giga Guru

I created an outage which works fine if I start the outage right away but if I schedule a planned outage it will not fire. My thought is that because the notification for the immediate outage start begins when an event outage.begin.notif triggers there is some logic in there that needs to be modified for the planned outage.

Where can I find outage.begin.notif?

find_real_file.png

1 ACCEPTED SOLUTION

Yes, the custom events are created in the Event Registry. Check the event registry for this event


find_real_file.png


and there should be some server side scripts that actually fires this event. Check the business rule, script includes to find gs.eventQueue or outage.begin.notif.


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7 REPLIES 7

ark6
Mega Guru

Once the event is fired, you could find it in the event logs.



System Policy->Events->Event Log


find_real_file.png


But where is the actual event before it fires?


Yes, the custom events are created in the Event Registry. Check the event registry for this event


find_real_file.png


and there should be some server side scripts that actually fires this event. Check the business rule, script includes to find gs.eventQueue or outage.begin.notif.


Perfect! Thank you very much