Where is the event trigger found?

ServiceNowSteve · ‎02-08-2018

I created an outage which works fine if I start the outage right away but if I schedule a planned outage it will not fire. My thought is that because the notification for the immediate outage start begins when an event outage.begin.notif triggers there is some logic in there that needs to be modified for the planned outage.

Where can I find outage.begin.notif?

ark6 · ‎02-08-2018

Yes, the custom events are created in the Event Registry. Check the event registry for this event

and there should be some server side scripts that actually fires this event. Check the business rule, script includes to find gs.eventQueue or outage.begin.notif.

View solution in original post

adamjgreenberg · ‎02-08-2018

Arka is correct.

The direct search would be this -

yourinstance.service-now.com/sysevent_list.do?sysparm_query=name%3Doutage.begin.notif&sysparm_first_row=1&sysparm_view=

ron_tavares · ‎03-04-2019

Hi All,

Did anyone ever find where the outage.begin.notif event is getting triggered. The Registry record says it is triggered by a Script Action, but I've searched all Client Scripts, UI Actions, UI Policies, even Business Rules, Script Includes, even Scheduled Jobs. I found nothing. I'm trying to find out where these three events get generated.

outage.details.notif
outage.begin.notif
outage.end.notif

Bracke · ‎03-13-2019

You can find them in the script actions table:

https://yourinstancename.service-now.com/nav_to.do?uri=%2Fsysevent_script_action_list.do%3Fsysparm_query%3Devent_nameSTARTSWITHoutage%26sysparm_first_row%3D1%26sysparm_view%3D%26sysparm_choice_query_raw%3D%26sysparm_list_header_search%3Dtrue

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