Which are the roles required for web service user to create incident & change request record in servicenow from post man app ?

[Dhara1]

Hi,

I have created a new web service user and gave web_service_admin role to this integration user. Also provided create and write ACL for web_service_admin role. While creating a incident/ change request via Postman it is giving below error. 

Please guide me with correct information here. 

Thanks,

Dhara

[Dhara1]

"sn_internal " role didn't show up however " sn_incident_write " role added few extra role as well and it worked. 

Thank you so much.

[Aman Kumar S]

Great!

[Jaspal Singh]

snc_internal will be granted automatically when the user logs in or access ServiceNow instance. You cannot assign it manually. 

Also, sn_incident_write might not work for change. Better provide ITIL if needed instead which will take care of mostly all ITSM modules.

[Aman Kumar S]

Hey @Dhara 
ITIL has licensing cost as well, so you want to keep that in mind while assigning itil role.

I think there is change_requester role for that,, you can check ACLs for chnage request what is there and I think there is also a role for change as 

sn_change_write

[Jaspal Singh]

Correct. User profiles marked as Internal Integration User or Web Service Access Only is marked are excluded & considered funcitonal IDs