Which is the minimum role required for approvers to approve standard change or request items/catalog items?

[andreazaffaroni]

Hi all,

1) Which is the minimum role required for approvers to approve standard changes in each distinct phase or request items/catalog items?

2) Do all the members belonging to the CAB approval group need any role to approve?

[sachin_namjoshi]

I am suspecting there will be issue in your business rules code in which you trying to access object and it's not available

For example , your script should be looking for Approvals for the RITM not the REQ (NOT current.request but current.sys_id)

1. if (gr.get('sysapproval', current.sys_id)){

Regards,

Sachin

[andreazaffaroni]

mmm....Should I add

                    "if (gr.get('sysapproval', current.sys_id)){"

to all the Business Rules I created?

[andreazaffaroni]

With the role 'approver_admin', they manage to approve but they actually don't know what they are going to approve, because if they try to open the record they don't find it.

[MacFadzen-Reid]

In Madrid, any approver requires the approver_user role regardless of the interface they provide their approval - email, or self-service portal.

[Sean Cosgrove]

How did you obtain this information?  Approvals via email have not been part of licensing since inception.  It's part of the base platform license.