which OOB component unblocks an email address from Bounce Email Address (sys_blocked_email_addresss)

[SAS21]

May i know how the email address in sys_blocked_email_addresss table is set to  Unblocked and Failed Count to 0 . is it OOB functionality/which component sets it to unblocked?

Appreciate the Help!

Thank you

[Dr Atul G- LNG]

Might be helpful

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1646657

[Tanushree Maiti]

Hi @SAS21 

To unblock the email address and reset the failed count:

1. Go to the Bounce Email Address [sys_blocked_email_address] table.
2. Locate the blocked email address.
3. Set Failed Count to 0.
4. Set State to New.
5. Select Save.

Note: Before resetting the address, review the Bounce Email Address Logs [sys_blocked_email_address_log] table to understand why previous delivery attempts failed. If the underlying issue is not resolved, the address will be blocked again after 10 failed attempts. 

Refer this 2 KBs.

KB1646657 Outbound email blocked with Blocking Bounce Email addresses error 

KB2700960 Most of the users Email addresses showing as Blocked in Bounced Email Address List