Which script is responsible to show the predicted values in SOW before submitting the form?

Suggy
Giga Sage

With Predictive intelligence, if one is using Service operations workspace, the predicated values (classification) is showing on the form before submitting the form.

Where as the same will not work in native UI. Only after submitting the form, the values will be updated.

 

Why its designed this way in native UI?

Why script is responsible to show the predicted values in SOW before submitting the incident?

1 REPLY 1

Suggy
Giga Sage

Anyone?