Which user criteria will override kb article level or block level
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12-28-2022 04:32 AM
I have to give access to a kb to particular group by adding can read criteria.
I could see knowledge article has block inside it.
So if that article should be visible for particular group should I give can read to article levvel only ? Or both kb and kbb level should I give.
That group should see kb from portal view. Should be able to read content as well. For this requirment what is correct way to add user criteria or which level
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12-28-2022 05:12 AM
Hi, please see this doc page.
If you need to limit a read access to the knowledge article for a particular group, create a new user criteria with this group and add newly created user criteria to "Can Read", set on both Knowledge Base and Knowledge Article' levels.