Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

why can't I see CI looup rules in my PDI

MohanKrishna524
Kilo Contributor

I am not able to see any OOB CI Lookup Rules in my PDI.

Screenshot 2025-10-30 at 8.07.53 AM.png

1 REPLY 1

GlideFather
Tera Patron

Hi @MohanKrishna524,

 

it seems that no records were created, can you share the exact table name? I will check how it looks in my PDI, but however I only found Priority Lookup rules, not the CI one...

 

If it is a subject of some plugin installation, it's possible that no demo data was loaded. 

 

For debugging - do you know that some data was there and it isn't anymore or you saw it in another instance and this doesn't have it?

_____
This reply is 100 % GlideFather and 0 % AI