Why does approval return to Requested after being approved when the next set of approvals is req?

ShariWebster
Tera Contributor

I am working on a flow that has several levels of approvals.  When the first level is approved, the second level of approvals is sent, but the first one - which did say APPROVED - now says Requested again.  I went through to level three, and again, all previous approver records said Requested instead of two saying Approved, and the rest saying No longer Needed.  I am on Zurich. I must be missing a step or something is configured incorrectly.  Any help or hints are gratefully accepted.  

 

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2 REPLIES 2

jcmings
ServiceNow Employee

Is your approval process set to "all users must approve" or "just one member must approve" for each layer? Might be worth looking into that.

ShariWebster
Tera Contributor

It is set to if anyone approves.