Why does setting 'Visible on summaries' not work for variables in multi-row variable sets?

[JanneHjorth]

I'm working on a record producer used in our Service Portal.
onSubmit the Ticket form summary holds information from filled out variables - but not the variables in my multi-row variable set.

I've checked that the setting 'Visible on summaries' are set on all variables in the variable set.

What do I do wrong??

Kind regards, 

Janne

[Ankur Bawiskar · Accepted solution]

Hi Janne,

check this link talks that it is not possible and might come in later release

Multi Row Variable Set data is not displayed in the Ticket Fields widget

please check below link; it talks about MRVS issues

Issues that you did not know about a multi-row variable set

Regards
Ankur

[Willem]

It is not supported in Multi-row variable sets:

onSubmit catalog client scripts are not supported for a multi-row variable set.

A multi-row variable set is supported in the variable summarizer only in Service Portal.

https://docs.servicenow.com/bundle/orlando-it-service-management/page/product/service-catalog-manage...

[JanneHjorth]

Hi Willem.

Thank you for your reply.

I'm not running a script - my mistake using 'onSubmit' - I meant when activating Submit button.

The 2nd line you posted from documentation states, that multi-row variables will be shown in summary in Service Portal ticket form - but I experience, that it's not working!!

So I'm thinking that we might have to do some configuration on our Service Portal - but I wouldn't know witch.

Any suggestions??

[Willem]

Hi, The second line I quoted is not related to onsubmit: "A multi-row variable set is supported in the variable summarizer only in Service Portal."