Why does setting 'Visible on summaries' not work for variables in multi-row variable sets?

[JanneHjorth]

I'm working on a record producer used in our Service Portal.
onSubmit the Ticket form summary holds information from filled out variables - but not the variables in my multi-row variable set.

I've checked that the setting 'Visible on summaries' are set on all variables in the variable set.

What do I do wrong??

Kind regards, 

Janne

[Ankur Bawiskar]

@JanneHjorth 

As mentioned in my previous reply MRVS is not supported on ticket page and possibly it might come in newer releases.

please refer below link as well

Multi Row Variable Set data is not displayed in the Ticket Fields widget

Regards
Ankur

[Willem]

It is not supported now and an enhancement request is already created for this.

I would not recommend customizing this, as it might become available in the future. If you do want to customize, I would suggest creating a new Question in the community with that request.

If you open the Requested item in the form page, it should show:

yourinstance.service-now.com/sp?id=form&table=sc_req_item&sys_id=sys id of the item&view=sp

[Ankur Bawiskar]

@JanneHjorth 

Hope you are doing good.

Did you get a chance to check on the links regarding your query?

If your query is resolved please mark appropriate response as correct & helpful so that this thread can be closed and others can be benefited by this.

Regards
Ankur

[Ankur Bawiskar]

@JanneHjorth 

Let me know if that answered your question.

If so, please mark appropriate response as correct & helpful so that this thread can be closed and others can be benefited by this.

Regards
Ankur

[Ankur Bawiskar]

@JanneHjorth 

Hope you are doing good.

Let me know if that answered your question.

If so, please mark appropriate response as correct & helpful so that this thread can be closed and others can be benefited by this.

Regards
Ankur