Why does setting 'Visible on summaries' not work for variables in multi-row variable sets?

JanneHjorth · ‎08-11-2020

I'm working on a record producer used in our Service Portal.
onSubmit the Ticket form summary holds information from filled out variables - but not the variables in my multi-row variable set.

I've checked that the setting 'Visible on summaries' are set on all variables in the variable set.

What do I do wrong??

Kind regards,

Janne

Ankur Bawiskar · ‎08-11-2020

Hi Janne,

check this link talks that it is not possible and might come in later release

Multi Row Variable Set data is not displayed in the Ticket Fields widget

please check below link; it talks about MRVS issues

Issues that you did not know about a multi-row variable set

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

Willem · ‎08-24-2020

Hi @JanneHjorth

I see you try marking multiple answers as Correct. Only one can be Correct. Can you mark the best one as Correct and others as Helpful?

Kind regards,

Willem

JanneHjorth · ‎08-25-2020

Hi Willem.

I think i'ts difficult to answer, which reply is correct - I got the needed information from both replies.

Kind regards

Janne.

Willem · ‎08-25-2020

Hi Janne, You are right. Both are similar. I answered first, so if they both are equal mark that one. Marking Correct provides the person answering with points. Glad I could help!