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Why email notification is not triggering when record is deleted?

Ankita Kolhe
Tera Contributor

Hello Community,

 

I want to trigger email notification when record is getting deleted. However, it's not working.

 

Before Delete Business rule:

AnkitaKolhe_0-1789547771691.png

 

Event registry:

AnkitaKolhe_1-1789547867874.png

 

Notification:

AnkitaKolhe_2-1789547961772.pngAnkitaKolhe_3-1789547982576.png

 

AnkitaKolhe_4-1789548024249.png

 

 

Mail script:

AnkitaKolhe_5-1789548088834.png

 

I can see event logs but with status error.

Could anyone please help why this is not working?

 

Thanks,

Ankita

 

 

 

6 REPLIES 6

@Ankita Kolhe 

so did the event get triggered? if not then it won't be processed and email won't trigger

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

@Ankur Bawiskar No, event didn't get triggered.But I'm not getting what's the issue. Everything looks fine.