Why end user can not see Attachment icon in incident record if state is closed?

[anchor]

After I set the active field of 'Hide Attachment Link when closed' to false, I can see attachment icon when state is closed in incident record when I login in with administrator but this icon is still hidden in some other user's UI like picture showing above. Can anyone explain this? 

[nayanawadhiya1]

Have Checked which type of Users can attachment the files in a Record?

if not then goto Navigate to System Properties > Security.

Then check the USER's ROLE

[anchor]

Hi,

Thanks for your answers, I've found the reason for this problem - ACL.

And I've solved this problem. Thanks anyway!

[anchor]

click an incident record and right-click the header, select configure->security rules

add a new write ACL for incident

select * for field and add condition:

state is closed and call_id is javascript:gs.getUserID() or opened_by is javascript:gs.getUserID()

[Amit104]

Hello Anchor,

Is it working for you?? I want to display the attachment icon even after the incident is closed. I created a write ACL as mentioned but it was not working