Why field value is getting empty while saving the form in Workspace?

Ankita Kolhe
Tera Contributor

Hi Community,

 

When I'm saving the record for the first time the 'Date Description' field is showing empty value on form but getting saved in database i.e. when I load the form again, the values comes up (shown in 2nd screenshot). This issue is occurring in workspace only & working fine in native view.

 

 

AnkitaKolhe_1-1739255074803.png

 

AnkitaKolhe_2-1739255245138.png

 

Could someone please help on this?

 

Thanks,

Ankita

 

8 REPLIES 8

Ankur Bawiskar
Tera Patron
Tera Patron

@Ankita Kolhe 

some client script or UI policy is clearing it

what debugging did you perform?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@Ankur Bawiskar No UI policy & Client Script clearing the value. However, it's working fine in native view.

Also, this is happening for first time only when form s getting saved. If I open the same record again or reload the form, the field is not showing empty.

@Ankita Kolhe 

is this happening for all the records in workspace?

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@Ankur Bawiskar Yes, for all records.