Why field value is getting empty while saving the form in Workspace?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-10-2025 10:27 PM
Hi Community,
When I'm saving the record for the first time the 'Date Description' field is showing empty value on form but getting saved in database i.e. when I load the form again, the values comes up (shown in 2nd screenshot). This issue is occurring in workspace only & working fine in native view.
Could someone please help on this?
Thanks,
Ankita
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-10-2025 10:29 PM
some client script or UI policy is clearing it
what debugging did you perform?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-10-2025 10:38 PM
@Ankur Bawiskar No UI policy & Client Script clearing the value. However, it's working fine in native view.
Also, this is happening for first time only when form s getting saved. If I open the same record again or reload the form, the field is not showing empty.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-10-2025 10:43 PM
is this happening for all the records in workspace?
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-10-2025 10:45 PM
@Ankur Bawiskar Yes, for all records.