Why field value is getting empty while saving the form in Workspace?

Ankita Kolhe
Tera Contributor

‎02-10-2025 10:27 PM

Hi Community,

 

When I'm saving the record for the first time the 'Date Description' field is showing empty value on form but getting saved in database i.e. when I load the form again, the values comes up (shown in 2nd screenshot). This issue is occurring in workspace only & working fine in native view.

 

 

AnkitaKolhe_1-1739255074803.png

 

AnkitaKolhe_2-1739255245138.png

 

Could someone please help on this?

 

Thanks,

Ankita

 

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8 REPLIES 8

Ankur Bawiskar
Tera Patron
Tera Patron
In response to Ankita Kolhe

‎02-10-2025 10:56 PM

@Ankita Kolhe 

is this happening for new record or for existing record?

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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Ankita Kolhe
Tera Contributor
In response to Ankur Bawiskar

‎02-10-2025 11:10 PM

@Ankur Bawiskar This is for new records only.

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎02-10-2025 10:32 PM

Hi @Ankita Kolhe 

 

Please check is any UI policy defined on thsi workspace which is making it empty.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Dr Atul G- LNG
Tera Patron
Tera Patron

‎02-10-2025 10:39 PM

Hi @Ankita Kolhe 

 

try to repair the plugin once. and cache.do

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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