Why have our role "Granted by" and "Included in role" values gone missing?

Steve Chaney
Tera Contributor

 

In the Roles related list, on user records, the inheritance map still shows what a role is granted/inherited by, but the "Granted by" and "Included in role" values are not being populated. Anyone run into this issue before?

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2 REPLIES 2

Goran WitchDoc
ServiceNow Employee
ServiceNow Employee

Hmm.. I have never actually looked at these fields before. But I tested in my Madrid instance and they are all empty there as well. doesn't seem logic, but has it ever worked? I would throw a ticket to HI about this to hear their response.

//Göran

DScroggins
Kilo Sage

Hi Steve,

The only time/place that I have seen the "Granted by" field used is with Delegation of roles. For example if we have a group manager (Group A) with the "rota_manager" role and they want to delegate out the "rota_manager" role to another user in their group then then newly created sys_user_has_role record will be created with the Granted By field listing "Group A". This seems to be a system constraint on the delegated user so that they can only perform certain actions within the constraints of the group which granted the rights. As for the "Included in role" field I have not seen it used anywhere within the system and even if a role is included in another role it will not be listed here.

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Hope this helps a bit.

 

--David