Why is the Variable Editor not visible even when is added in the Layout?

[Community Alums]

Hello! I don't know why i can't see the variable editor in the Request Item and Catalog Task form when we alredy have it added in the form layout of the form. Any ideas? Thanks. 

[Sandeep Rajput]

@Community Alums Please refer to this support article https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0538897 to troubleshoot this issue.

Hope this helps.

[FIn1]

The troubleshooting steps on how to set you own variable editor formatter will only work in you are in the global scope.

[Amit Gujarathi]

HI @Community Alums ,
I trust you are doing fine.

Let's explore some potential solutions:

1. Check Form Layout: Ensure that the variable editor is correctly added to the form layout of both the Request Item and Catalog Task forms. Verify that it is placed in the appropriate section and that it is not hidden or excluded from the form.

2. Form Permissions: Confirm that you have the necessary permissions to view and modify the forms. Check your user role and access controls to ensure you have the required privileges.

3. Script Conflicts: Review any custom scripts or UI policies that may be affecting the visibility of the variable editor. Make sure there are no conflicting scripts that hide or manipulate form elements.

4. Clearing Browser Cache: Clear your browser cache and try accessing the form again. Sometimes cached data can interfere with the proper rendering of form elements.

5. Form Customizations: If you have made any recent customizations to the form or its related components, consider reverting those changes temporarily to see if the variable editor reappears. This will help identify if the customization is causing the issue.