why my instance is offline

amymao
Tera Contributor

2 hours ago

why my instance is offline? How could I do to make the instance online againe?

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2 REPLIES 2

Kh_Samyak
Administrator

2 hours ago

Hi @amymao,

 

Some PDIs may be temporarily unavailable due to scheduled maintenance.

 

If your PDI is currently offline, you can:

  • Wait for maintenance to complete and your instance to become available again.
  • Release your current instance and request a new one. Please note that releasing your instance will permanently delete all data and work stored on it.

As a reminder, PDIs are unsupported development resources and do not have an availability, support, or uptime SLA. We strongly recommend regularly backing up any work you don’t want to lose.

 

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Tejas Adhalrao
Mega Sage

24m ago

hi @amymao  ,

check this reply for servicenow cummunity admins .

TejasAdhalrao_1-1793335156230.pngTejasAdhalrao_2-1793335160864.png

 

 

If this helped, mark it helpful and accept the solution.

Regards,

Tejas

 

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