Why my instance status is offline?

[Tran Dinh Thien]

Although I still work with this instance last night. The instance showing offline status. Anyone help me resolved this problem?

[Martin Ivanov]

HI. Recently servicenow have some issues with the PDI instances, sometime they do not wake up after scheduled upgrades. The only thing that you can do is send them feedback through developer.servicenow.com (send feedback button at the bottom of the page) and wait. Mine was offline for nearly a month. Hope that yours will wake up faster.

Please Mark Correct and Helpful if my answer helps you resolve your issue. Thanks
Martin Ivanov
Community Rising Star 2022

[John Dahl]

They will occasionally go offline and will be unavailable when ServiceNow does maintenance on the dependent infrastructure. If it simply will not wake up, it may be that the host environment has reached capacity because other people are using their PDIs... you just have to wait your turn. Because PDIs are free and hosted on shared servers, they are not guaranteed to be available.

[Martin Ivanov]

Hi. If my answer has helped you resolve your issue, Please mark Correct and Helpful. This way, other users may also benefit from the thread. Thanks!
Martin Ivanov
Community Rising Star 2022