Why names are not getting displayed of users

[Binwant]

I was working in my PDI and not sure If something was done wrong from me.
but when I was trying to raise a problem ticket, and was trying to assign to Network group. So far it was good, but when i started to look for users in Network group nothing was coming up. I checked users in network group to see if the group is empty or not. But there were users, but their names was not getting displayed. it was being getting displayed in this manner. Can someone help what needs to be done?

[nitish99 · Accepted solution]

Hi @Binwant 
Do check the user table and look for the Display attribute against Sys ID field, if that's TRUE then set that to FALSE and make it TRUE for Name field.

Regards,

Nitish

[nitish99 · Accepted solution]

Hi @Binwant 
Do check the user table and look for the Display attribute against Sys ID field, if that's TRUE then set that to FALSE and make it TRUE for Name field.

Regards,

Nitish

[Binwant]

Thank You so much Nitish. It really helped. Now in group I am able to see users name. But I am not sure when I am going to raise a problem ticket, and selecting "network" group, then when I am looking for users, I am not able to find any. 😞

I would really appreciate if you can help me with this. 

Thanks in advance 🙂

[Sumanth16]

Hi @Binwant , 

Do you have any reference qualifier (or) scripts to filter out to the Assigned to field?

Thanks & Regards,
Sumanth Meda

[AshishKM · Accepted solution]

Hi @Binwant ,

The problem record "Assigned to" required problem_coordinator role.

OOTB this network group doesn't have any role. So open the group and add this role along with itil.

Your instance group URL, open and add the role.

https://dev169035.service-now.com/nav_to.do?uri=sys_user_group.do?sys_id=287ebd7da9fe198100f92cc8d1d... 

Note: Assigned to, belong to Task table which required itil role and Problem table overriding this field and required problem_coordinator role.

-Thanks,

AshishKM