Why this flow not trigger when using Fire Event

[Jeck Manalo]

This flow should be trigger when there is a event created but right now its not exist in flow context.

[Community Alums · Accepted solution]

Because you are likely creating the event using gs.eventQueue or similar, this generally runs with setWorkflow(false).

You can set a system property in your instance I believe to get around this.

Name: trigger_engine.ignore.set_workflow

Type: True

Value: True

Having this setup allows for "Record" triggers for "Create", "Create/Update", "Updated" for events to actually trigger.

However, I would be very cautious of doing this and consider the flow-on effects of enabling sysevents to trigger flows. This may become undesirable.

[JomarT]

Hi Aidan

where can I find this trigger_engine.ignore.set_workflow property in servicenow ?

Thank you.

[Jeck Manalo]

Thank you for the answer. will use create record instead.