Why UI Action is not working in Service Operation Workspace

[Alon Grod]

Hi,

I have this UI Action and its working fine in the backend when I go to incident.list. However, whenever I go to Service Operation Workspace and I click on the button nothing happened.
What could be the reason that its working in the backend but the same script does not work in SOW?

 

[Ravi Chandra_K]

Hi @Alon Grod 

Greetings!

The following doc/ thread might be helpful to you:

https://www.servicenow.com/community/developer-forum/why-glidemodal-is-not-able-to-open-a-ui-page-i-...

https://www.servicenow.com/community/developer-forum/using-ui-action-with-glidemodal/m-p/2348354/pag...

https://developer.servicenow.com/dev.do#!/reference/api/utah/client/c_GlideModalClientSideV3API#r_GM...

also check the UI page in Glidemodal to troubleshoot more.

If my answer helped you in any way, please mark this answer as helpful and correct!!

Regards,

Ravi Chandra.

[Alon Grod]

@Ravi Chandra_K  hi its not. Can you please be more specific?

[Ravi Chandra_K]

Hello @Alon Grod 

I have provided product docs for Glidemodal which contains the sample syntax.

I couldn't find the correct Glodemodal script examples. I think there might be issue with the script but I'm not very sure.

Kind Regards,

Ravi Chandra.

[ShubhamGarg]

Hello @Alon Grod ,

Is your issue solved?

Search "UX form actions" in Application navigator and create a entry for your ui action.

Follow this path - Application navigator > Now Experience Framework > Actions and Events > UX Form Actions.

Create new record and map your UI action for Service Operation workspace.

Step1 :

Step 2 :

Mark this answer as correct if this resolves your issue.

Thanks,

Shubham