Work notes are not being added in the work

[Kanika4]

Hi All,

The work notes section is not visible along with additional comments in the workspace. It is visible in the backend classic UI in the workspace view.

What can be issue that its not added here ?

[Ankur Bawiskar]

@Kanika4 

is work notes field present in the workspace view of your table?

Any field level READ ACL is hiding it?

Any client script or UI policy is hiding it?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Kanika4]

I have verified the ACLs, they look ok.

yes, work notes field is present in the workspace view of the table.

User can add new work notes.

but in the workspace, if I try to add work_notes from client script, thats working and can see under activity. But user cant add new work notes on the workspace record as the work notes section is not visible.

[Ankur Bawiskar]

@Kanika4 

in workspace view in native it's showing work notes field?

How it behaves for admin?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Kanika4]

Yes in the native view, the work notes section is visible.

I am telling as an admin only.