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3 weeks ago
Hi,
Im trying to make the work notes field yellow/gold before a ticket is saved in SOW.
i check some of the system properties which are all set to gold, and in classic UI it works fine already but now in SOW.
Any ideas ?
Solved! Go to Solution.
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3 weeks ago
answer provided by ServiceNow:
Solution Proposed:
This is expected out of the box behaviour and a colour is not set in workspace only in the native ui.
This is expected behavior in Service Operations Workspace. Journal input fields receive their configured background styling only when they are created providing clear demarcation. There is no out-of-the-box capability to display the configured background color before the field is focused.
Before you click in the journal field: the input box has the default (white) background.
When you click/type in the field: it changes to the configured color (e.g., yellow for Work notes, purple/blue for Additional comments).
After posting: the activity tile is colored according to the workspace configuration.
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3 weeks ago
1)Refer: KB0715698 Change the background color of the journal fields in the activity of a form.
Procedure
There is a property for changing the style of the Journal fields.
i)glide.ui.activity_stream.style.work_notes
Using the above properties the color of the sidebar(U16) or the entire color(U16) of the Journal fields can be changed.
Follow the below steps to make changes to these properties.
1)Navigate to sys_properties.LIST table.
2)Search for the above-mentioned properties and open.
3)In the value field, change the background color
2) Refer KB: KB0860200 How to add Style to the Work Notes field on a custom table ( not extending Task)?
Also check :https://www.servicenow.com/community/upgrades-and-patching-forum/workspace-activity-stream-worknotes...
Check ServiceNow Documentation on this: Configure journal field tile icons and colors in Configurable Workspace
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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3 weeks ago
unfortunately this does not work for SOW
