Workday Spoke , Updating 'Sys_User' table records of First Name & Middle Name field

Rajesh80
Tera Contributor

‎06-09-2022 01:33 AM

After installing HR Workday integration (‘Workday HR Spoke’)  plugin and creating flow designer to update record's in 'HR CORE Profile ' table based on updates from Workday instance . This is what expected behavior of ''workday spoke'  to insert record's in  'sn_hr_workday_hr_profile_staging' table and mapping to 'sn_hr_core_profile' table. 

As part of our testing made few changes to  'First Legal Name  , Middle Legal Name' in workday ,In this case we have noticed that 'sn_hr_core-profile' record updated as expected ,but 'sys_user' table record also updated to fields ' First Name , Middle Name' for same user. 

This is not expected behavior because 'Look up Workers ' action is going to update only hr profile table data.  

Could any one help me on this.

 

Thanks,

Rajesh M

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Sean Webster
ServiceNow Employee
ServiceNow Employee

‎06-10-2022 07:16 AM

Hello Rajesh,

 

This is expected behavior out of box. There are a few business rules that sync the HR profile and sys_user record. You can choose to either disable the sync, or modify the exclusion list for specified fields.

Please review the following knowledge that covers this:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0953362

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0721979

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