Current Problem
Once a manager completes the onboarding tasks for a new joiner in Workday, they are required to manually go to the ServiceNow Service Portal and submit a "New Joiner Request." In the ServiceNow form, they re-enter details such as:
Joiner Name
Location
Manager Name
Joiner Date
Joiner Type (Permanent, Third-party, Contractor)
Vendor Number (VN)
Laptop Model
Required Access (e.g., Salesforce, O365)
Applications and Software Installations
Based on this information, the following catalog tasks are created and assigned to the respective teams
Software License Allocation
Laptop Allocation and Preparation
Software Installation
Application Access Provisioning
Requirement:
Once the manager completes the onboarding tasks for a new joiner in Workday, a New Joiner RITM should be automatically created in ServiceNow—along with the associated catalog tasks assigned to the relevant teams. The manager should not have to re-enter the same information manually into ServiceNow.
Please help me best possible approach..
