Workflow approval

4everNow
Mega Contributor

I've modified a flow using Workflow Studio to add a task. But now, the approval flow above the tasks isn't creating an approval record when I try it in the portal. However, testing the flow with the same RITM from Workflow Studio does initiate the approval as intended. The flow is published, and no catalogue policies or scripts are configured. I would greatly appreciate any suggestions on how to fix this issue. Thanks.

5 REPLIES 5

4everNow
Mega Contributor

It turned out to be an issue with the Realtix third-party plugin installed over the weekend. A large number of approvals were stuck in the queue. Uninstalling the plugin resolved the issue.